Tempur Sealy International is the world's largest bedding provider, launching new mattresses, adjustable bases, mattress toppers, and pillows several times a year.
With so many products launching and updating on various physical and digital retailer platforms, the sales team estimates they are spending 40% of their time searching for information about products and product collections to provide to retailers.
Although currently a work in progress, I am designing document templates and organizational information architecture to reduce amount of time looking for product information and ensure a foundational standard for launch excellence.
My solution is still a work in progress. Check back soon!
I am leading the full design of this case study.
So far, I have researched existing processes in place and conducted user interviews with members of the sales team to more concretely identify the problem. I am currently designing myself or overseeing the design of a merchandise grid, spec sheet, and merchandise deck prototypes to usability test with other members of the sales team.
There is currently no efficient way to delete unwanted emails and unsubscribe from forgotten or unwanted subscriptions in the native Gmail web application. As more and more people become interested in making individual contributions to combating climate change, users will be interested in lowering their digital carbon footprint in a simple way.
There is a business opportunity in designing a feature in which users manage their unwanted emails and subscriptions, which will allow Gmail to fill a gap in existing sustainability efforts by lowering carbon footprint rather than retroactively offsetting it. Additionally, users will not have to pay for increased storage on their Gmail account as unwanted emails pile up.
As a result, Gmail users will feel good about mitigating climate change, while learning about their digital carbon footprint and organizing their inbox.
Tying it all together
My goal is to design a new Gmail feature that allows users to manage their inbox and email subscriptions to lower their digital carbon footprint.
Gmail currently allows users to keep at least 1 gigabyte of emails, many of which are unwanted and contributing to a higher digital carbon footprint.
» Located on thehub, existing information management tool used within the organization
» Version management, and if something is downloaded, users must be aware of updates
» Content is able to be edited by people with specific permissions, but not edited by everyone
» Documents are easy to scan for most commonly needed information
» Text is able to be copied and pasted without editing
» Currently: working through information template prototypes (colleagues working on merchandise grid and spec sheet, I am working on creating presentation tools and organizing thehub)
» Conduct usability tests with members of the sales team
» Retool prototypes and run more usability tests, if necessary
» Communicate final prototype templates to external agency, to scale across all brands and products